Job Description

Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bench Jeweler

Department: Stores Reports To: Store Manager

FLSA Status: ☐ Exempt ☒ Non-Exempt Employment Status: ☒ Full-Time Work Location: ☒ Onsite

Job Summary

The Bench Jeweler is responsible for the repair, restoration, fabrication, and finishing of fine jewelry while upholding Mountz Jewelers’ standards of craftsmanship, quality, and customer satisfaction. This role requires technical expertise in jewelry repair and gemstone setting, as well as a strong attention to detail to ensure each piece is completed with precision and care.

The Bench Jeweler collaborates closely with the repair, appraisal, and sales teams to execute high-quality repairs and custom work while maintaining efficient workflow and exceptional workmanship.

Essential Functions

The essential functions represent the fundamental job duties of the position. These functions may be performed with or without reasonable accommodation.

Jewelry Repair & Fabrication

· Assemble, solder, repair, and restore fine jewelry pieces

· Perform sizing, chain repair, clasp replacement, rebuilding, and other repair services

· Work with precious metals including gold (14k, 18k), platinum, and silver

· Execute hand fabrication and finishing work with precision and consistency

Stone Setting & Finishing

· Set round and fancy-shaped diamonds and colored gemstones using various setting techniques, including prong, bezel, pavé, and channel settings

· Perform polishing, rhodium plating, refinishing, and quality finishing techniques

· Ensure completed pieces meet Mountz Jewelers’ quality and craftsmanship standards

Repair Evaluation & Quality Control

· Inspect jewelry to assess repair needs and determine appropriate repair methods

· Evaluate completed work to ensure structural integrity, functionality, and aesthetic quality

· Maintain attention to detail while handling delicate and high-value jewelry items

Team Collaboration & Workflow Support

· Collaborate with design, repair, appraisal, and sales teams to support customer needs and project completion

· Assist with maintaining workflow efficiency and meeting repair deadlines

· Communicate repair concerns, special requests, or material needs appropriately

Workspace & Safety

· Maintain a clean, organized, and safe bench/workspace

· Properly maintain tools, equipment, and materials used in jewelry repair and fabrication

· Follow company security procedures and handling protocols for high-value merchandise

Professional Development

· Maintain knowledge of industry trends, repair techniques, and jewelry craftsmanship standards

· Participate in trainings and development opportunities to enhance technical skills and workmanship

Additional Duties

· Perform other duties as assigned to support business needs

Education and Experience

Required:

· High School Diploma or equivalent

· Minimum of 5 years of experience as a Bench Jeweler in a fine jewelry environment

· Experience working with precious metals and gemstone setting techniques

· Demonstrated proficiency in jewelry repair and finishing techniques

Preferred:

· Experience with custom jewelry fabrication or CAD-supported projects

· Experience working in luxury retail or high-volume jewelry repair environments

Knowledge, Skills, and Abilities

· High level craftsmanship and technical jewelry repair skills

· Proficiency in gemstone setting techniques and finishing processes

· Strong attention to detail and commitment to quality workmanship

· Ability to read and interpret technical drawings or CAD designs

· Strong organizational and time management skills

· Ability to work independently while managing multiple repairs and deadlines

· Strong problem-solving abilities and mechanical aptitude

· Passion for craftsmanship and producing heirloom-quality jewelry pieces

Physical Demands

The physical demands described below are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

· Ability to sit or stand at a jeweler’s bench for extended periods

· Ability to use fine motor skills and hand tools with precision

· Ability to visually inspect small and detailed jewelry items

· Ability to use microscopes, polishing equipment, torches, and other jeweler tools safely

· Ability to occasionally lift up to 30 pounds

Work Environment

· Work performed in primarily in jewelry repair and retail environments

· Frequent collaboration across multiple store locations, customers, and vendors

· Handling of high-value merchandise requiring adherence to security procedures

· May require evening or weekend availability for events and campaigns

Supervisory Responsibilities

☒ None

☐ Oversees the work of others

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